NexPay is proud to announce that the results of a recent survey yielded a 72 Net Promoter Score.
“We consider the highest praise to be when our clients recommend us to their friends and colleagues,” said Piew Yap, NexPay CEO. “I am so proud of my team for providing superior service to our clients.”
Net promoter score (NPS) is the gold standard of customer service metrics. NPS tracks customer loyalty on a scale of -100 to +100. The survey used to determine this score consists of one simple question, “How likely is it that you would recommend NexPay to a friend or colleague?” Based upon their answers, respondents are then categorized as Promoters, Passives, or Detractors. A score of 72 means the vast majority of NexPay’s clients fell into the Promoters category answering that they were “extremely likely” to recommend NexPay.
“We are so very grateful for the loyalty and enthusiasm our clients showed us through this survey,” said Yap.
NexPay Pty Ltd is an expert global education payment company headquartered in Sydney, Australia, with offices around the world. NexPay provides secure, simple, and speedy international education payment options that save students, agents, and institutions time and money.
With NexPay, clients can create and receive international payments 24 hours a day, seven days a week through the online portal. Payments are generated in the user’s local currency and quickly arrive to the agent or institution fully reconciled with no surprise fees or shortage due to exchange rate fluctuations.